Payment and Refund Policy
At Bobby Likens (blikensh2o.com), located at 201 N Broadway St,
Beaver Dam, KY, 42320-1903, we are committed to delivering high-quality water heater
repair services that restore warmth and comfort to your home. This Payment and
Refund Policy outlines the terms related to service payments, cancellations, and
eligible refunds in accordance with U.S. consumer protection laws.
1. Payment Terms
- All service payments are due in full upon completion of the job, unless a
different arrangement is made and confirmed in writing in advance.
- We accept cash, major credit/debit cards, and authorized digital payment
methods. Invoices will be provided via email upon request.
- Quotes provided before service are estimates. Final pricing may vary based on
actual repair work performed, and any change will be communicated and approved
prior to proceeding.
2. Cancellation Policy
- Customers may cancel or reschedule an appointment with no charge if notification
is given at least 24 hours in advance.
- Cancellations made less than 24 hours before the scheduled
appointment may be subject to a service call fee of up to $50.
3. Refund Policy
- If you are not satisfied with the quality of our service, please contact us
within 7 days of service completion to request an evaluation.
- We will make every effort to correct the issue or offer a partial refund if the
service was not performed to reasonable professional standards.
- Refunds are not guaranteed for issues unrelated to our repair or for problems
caused by subsequent damage, misuse, or third-party interference.
- No refunds are provided for diagnostic visits if the customer declines
recommended repairs.
4. Warranty Support
- Many of our repair services are covered by a limited warranty, the details of
which will be stated on your invoice. This may entitle you to free adjustments
or follow-up visits within a specified time.
- Warranty coverage does not include unrelated component failures or improper use
after service.
5. Contact Information
By scheduling a service with us, you agree to the terms of this Payment and Refund
Policy. We appreciate your trust and strive to ensure your satisfaction with every
repair.